Refund and Returns Policy
Last Updated: 17/08/2023
Thank you for shopping at Tui or not Tui! We want to ensure your satisfaction with your purchases. This Refund & Return Policy outlines the terms and conditions for returns and refunds of products bought through our website. By making a purchase, you agree to the terms stated below.
Return Policy: We offer a 3-day return policy from the delivery date. To initiate a return, the following conditions must be met:
- The product must be in its original condition and packaging, including all tags and accessories.
- The product must not be used, worn, altered, or damaged.
- The product must be accompanied by the original purchase receipt or proof of purchase.
Money Return Policy: For eligible returns, we offer a 7-day money return period from the delivery date. Please note:
- Refunds exclude shipping charges from the original purchase.
- The refund is processed using the original payment method.
- Refund processing times vary based on your payment provider.
Non-Returnable Items: Certain items are non-returnable and non-refundable, including perishable goods, intimate/sanitary products, and items labeled as “Final Sale” or “Non-Returnable.”
Initiating a Return: To start a return:
- Contact our Customer Support team at info@tuiornottui.com within the 3-day return window with your order details.
- Follow our team’s instructions for packaging and shipping the product back to us.
- After verifying eligibility, we’ll process your refund within 7 days.
Damaged or Defective Products: Contact Customer Support within 48 hours of receiving a damaged or defective product. We’ll arrange a return, replacement, or refund as needed.
Contact Us: If you have questions about our Refund & Return Policy, reach us at:
Email: info@tuiornottui.com
Please note that this policy is subject to change without prior notice. It’s your responsibility to review it periodically.
Thank you for shopping with Tui or not Tui. We value your understanding of our refund and return procedures.